CANDLES faq
Payment Methods
- Credit / Debit Cards
- PAYPAL
- AfterPay
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ReturnS OR REFUNDS
The team at Narvica have made their version of practice makes perfect with each hand poured candle. As with any handcrafted product, slight variances may occur and are a natural part of the “handmade” process. If you have purchased a product that for some reason is not what you expected, please notify us within three (3) business days. Simply email narvica@outlook.com and we will respond within 24 hours on return/refunds matters.
shipping
We aim to ship all products within 1-3 business days and expect delivery between 3-5 business day via USPS Priority Mail.
Please understand with unprecedent times with COVID-19 you may experience delays. Understand we are all in this together so we too will be checking in daily on the shipping tracking of all our products sent out to your homes.
Shipping Policy:
We take great care in packaging your order to insure your product arrives in excellent condition. In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and product. Please open all of your packages immediately after delivery. Any damaged or wrongly shipped products must be brought to our attention IMMEDIATELY after receipt of delivery for a full refund or return authorization. If we are not notified IMMEDIATELY you assume full responsibility for the delivery and all products. To report a problem above, please contact us at sales@narvica.com
We take pride in our customer services, so best believe we will ensure to work with you to the best of our ability to met the standards you expect as a consumer & we hope we gain you as a lifetime Narvica customer.